Your Montblanc product has been manufactured according to the high quality standards of Montblanc with all the care and patience dedicated to them by their devoted craftsmen. Nevertheless, the Montblanc product is covered by a Montblanc International Guarantee against defects in manufacturing and materials.
Montblanc offers an international guarantee for a period of two years from the date of purchase which covers defects in manufacturing and materials. If the product is returned during the Guarantee period, Montblanc will repair or replace any defective Montblanc product or part free of charge within a reasonable time after the product is returned, subject to the right to charge for shipping. Upon expiration of the Guarantee period, any repairs will be subject to a service charge.
The returned Montblanc product must be accompanied by the original Guarantee Certificate that was included with the Montblanc product at the time of purchase, duly completed, dated, stamped and signed by an authorised Montblanc boutique or Montblanc dealer. You are responsible for transportation costs, including but not limited to postage, insurance and packing materials.
If you have any further queries please contact our customer service team for further details.
What is Not Covered under the Montblanc International Guarantee
The Montblanc International Guarantee does not cover:
(a) defects and damages due to loss, theft, fire or other causes beyond our control.
(b) defects and damages resulting from misuse, negligence or accident.
(c) defects and damages caused by improper use (knocks, dents, crushing, etc.), alterations, tampering, dismantling or services and repairs completed by anyone other than an authorised Montblanc boutique, Montblanc dealer or Montblanc service centre, or by the use of components or accessories (such as bottled ink or cartridges) other than those produced or recommended by Montblanc.
(d) defects and damages due to normal wear and tear.
(e) Montblanc Products where the serial number has been removed or is not clearly legible, or where any part of the original Montblanc Product has been removed, changed, altered, replaced, erased or defaced.(f) routine maintenance and cleaning.
(g) battery cells, leather straps, rubber and metal bracelets.