At The Pen Shop we aim to provide the highest quality service. We are always happy to help with any query that you may have so if you would like to make an amendment to an order, or have a query or complaint about an order that you've already placed or have a general query about our products, services or The Pen Shop itself please contact us.

If your preferred method of contact is email, please use the form below. We aim to respond within 24 hours between Monday-Friday.

For help with your online order, a product enquiry, a repair enquiry or for online sales information please use the contact information below.

Dispatch order confirmation notice: We would kindly request customers to allow the appropriate amount of time for your order to be delivered before contacting us.

Contact Us

Please submit any enquiry you may have. 

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By Telephone

  • Monday: 10:00-17:30
  • Tuesday: 10:00-17:30
  • Wednesday: 10:00-17:30
  • Thursday: 10:00-19:00
  • Friday: 10:00-17:30
  • Saturday: 10:00-17:30
  • Sunday: 11:00-16:30

Office Telephone: +44 (0)191 232 3853

By Email

Email: sales@penshop.co.uk

By Post

The Pen Shop
27 Eldon Gardens
City Centre
Newcastle upon Tyne
Tyne and Wear
NE1 7RA


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