Have we got the right Delivery Address Details?
When you place your order with us, please fill in the delivery address details for your order – and then take a moment to check and confirm they’re correct.
We can’t be held responsible for any items that don’t arrive, due to our being given the wrong delivery address.
What are Dispatch and Delivery Times?
You’ll see that we talk about dispatch and delivery times on this page. Dispatch refers to the time between when we receive your order and when your order leaves us to be sent out for delivery.
Delivery time is when your order is expected to arrive at its destination.
What might increase your Dispatch and Delivery Times?
Are you Personalising your Item?
If you have chosen to engrave or emboss an item in your order – or have requested a nib exchange – this can add 2-3 working days to your order.
Please note that it isn’t possible to pay for these items to be delivered faster.
We will dispatch your personalised items using the appropriate delivery method for the order value, once the personalisation is completed.
Online Only Items
Online Only items on our website are dispatched from our suppliers. This arrangement can add 2-14 working days to your order.
Each product page for our Online Only items has a guideline on dispatch timings.
Please note that we’re unable to offer either Next Day Delivery or Gift Wrap on any Online Only items during our checkout process.
Any orders placed on a Bank Holiday will be dispatched on the next working day.
Have Additional Questions?
For any additional questions about your delivery, please contact us by telephone, Monday to Friday on the office telephone: +44 (0)191 4870033 or by email firstname.lastname@example.org
UK Delivery Charges
|Delivery Type||Package Weight||Delivery Charge (inc. VAT)|
|Standard Delivery on orders under £20||Any||£1.95|
|Standard Delivery on orders over £20||Any||Free|
|Next Day by 10.30am||Under 5kg||£9.99|
|Next Day by 10.30am||Over 5kg||£12.99|
|Next Day by 12pm||Under 5kg||£7.99|
|Next Day by 12pm||Over 5kg||£10.99|
To use our paid for Next Day Delivery services we ask that orders are received before 2pm, Monday to Friday. Where possible, these orders will be delivered by Signed for Next Day Delivery. Our courier service can deliver orders up until 7pm.
Orders placed outside these times will be dispatched on the next possible working day, using a signed for service.
For an additional charge, we also offer Next Day Guaranteed Delivery by 10:30am, and Saturday Delivery services. We are currently unable to offer a Signed For Saturday or Sunday delivery service.
International Delivery Charges
Europe is currently defined as EU Member nations plus Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia Herzegovina, Channel Islands, Faroe Islands, Georgia, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan and the Vatican City.
International Delivery Times
Delivery on these items can take up to 20 working days from dispatch, with delivery to some countries taking even longer.
Signature Required Upon Delivery
We are unable to deliver to PO Boxes or UK-based addresses of forwarding and export shipping companies. This is because we require signature upon delivery.
Delivering Ink to International Customers
We regret that, due to customs issues, we’re unable to fulfill any international orders for bottles of ink.