At The Pen Shop we aim to provide the highest quality service. We are always happy to help with any query that you may have so if you would like to make an amendment to or have a query or complaint about an order that you've already placed or have a general query about our products, services or The Pen Shop itself please contact us.
If your preferred method of contact is email, please use the form below. We aim to respond within 24 hours Monday-Friday, but please bear with us during busy periods such as Christmas, Valentine's Day and bank holidays, when we might need a little longer to send you a reply.
You may find answers to your questions are already available on this site - responses to frequently asked questions can be found in our online help section.
For help with your online order or a product enquiry/online sales information/repair enquiry please use the contact information below.
Dispatch order confirmation notice: We are unfortunately currently having technical problems with the sending of dispatch order confirmation emails. We are urgently trying to fix this issue however at the moment we would kindly request customers to allow the appropriate amount of time for your order to be delivered before contacting us.
Monday to Friday between 9am-5pm
Office Telephone: +44 (0)191 4870033
The Pen Shop Ltd (T & G Allan Morpeth Ltd)
24 Newgate Street