Postage and packing will be charged at the following rates:
Orders over £20 will be delivered free of charge via standard delivery, orders under £20 have a standard delivery charge of £1.50. Orders placed with our standard delivery service will be dispatched within 1-3 working days using Royal Mail First Class Post. While most orders arrive within 48 hours we do advise delivery on these items can take up to 5 working days from dispatch.
All items over £100 are sent via a tracked courier, this is not a guaranteed next day delivery service.
Orders with paid for Next Day Delivery will be delivered by Signed for Next Day Delivery where possible, provided the order is placed before 12:00 Noon for Monday – Friday delivery. Orders placed outside these times will be dispatched using a signed for service on the next working day where possible. Orders can be delivered up to 7pm through our courier service.
We do not deliver to PO Boxes as we require signature upon delivery. Unfortunately we do not currently offer a Signed for Saturday or Sunday delivery service. We do not work Bank Holidays, any orders placed on a Bank Holiday will be dispatched on the next working day.
All website and telephone orders are processed on our system at our warehouse at 11.00am Monday to Friday; any orders that come in after that time will be processed on the next working day. Once processed standard orders will be dispatched within 1-3 working days unless Next Day Delivery is selected. Our dispatch system is updated at 8.30pm Monday to Friday and customers will then receive email notifications of orders that have been dispatched that day with relevant tracking information.Please be advised that we request customers to fill in and confirm their address details as correct at the time of customers placing the order. If customers have placed an order with a wrong address then we will not be held responsible for the customer not receiving the item.
Online Only items are dispatched from our suppliers, these items can add 2-14 working days to your order. On the product page for Online Only items it will give you a guideline on dispatch timings. You will not be given an option for Next Day Delivery or Gift Wrap on these items during checkout.
|Order Value||Standard Delivery||Signed For Next Day Delivery|
|£0 - £19.99||£1.50||£5.95 *|
|£20 - £99.99||FREE||£5.95 *|
|* subject to stock availability|
For residents of the Channel Islands please use either Jersey or Guernsey as your country with the correct UK postcode as usual. Residents of Alderney and Sark will have a GY (Guernsey postcode) so please choose Guernsey as your country and no VAT will be charged on your order.
|Order Value||European Delivery||Rest OF World Delivery|
|£0 - £20||£8.50||£10.50|
|£20.01 - £500||£12.50||£16.95|
Our International Delivery charges are based on the value of your order and all International orders are sent with Royal Mail International Delivery signed for services with insurance added. Delivery on these items can take up to 20 working days from dispatch, some countries could take longer. Unfortunately we cannot deliver to PO Boxes or addresses of forwarding and export shipping companies based in the UK as we require signature upon delivery. We can no longer fulfil International orders for ink bottles due to issues with customs.
Europe is currently defined as EU Member nations plus Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia Herzegovina, Channel Islands, Faroe Islands, Georgia, Greenland, Iceland, Kazakhstan, Kosovo, Kyrgyzstan, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan and the Vatican City.
Personalised items will be dispatched using the appropriate delivery method for the order value (See above) once the personalisation is completed. Personalistion includes Engraving, Embossing and Nib Exchanges which can add 2-3 working days to your order. You can not pay extra to have these items delivered faster.
Online Only items are dispatched from our suppliers, these items can add 3-15 working days to your order.
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