Service Promise

Our Promise to you

With a heritage of over 150 years, you can be sure that no one quite knows the world of pens like we do. Whether refills, replacements, nib repair or exchanges, we aim to give you unparalleled service as standard with every writing instrument from The Pen Shop.

 

Free Delivery

We offer Free UK mainland delivery on all orders over £20, with next day delivery available via courier at an additional charge. All orders over £70 are sent via a tracked courier. International deliveries are available from £8.50.

 

Our Price Match Promise

Along with being Europe’s largest pen retailer and our years of experience and expertise we are happy to price match any high street retailer or pen specialist.*

*We’re happy to price match any high street retailer, pen specialist or authorised stockist without quibble. We’re very sorry but we are unable to price match Amazon or eBay.

 

Shop with confidence

If you’re unsure of exactly what you’re looking for our dedicated team both online and in store are happy to talk you through all of the options available to ensure that we find perfect pen for you or your loved one.

 

Service that lasts a lifetime

Our service doesn’t end when you purchase your pen, in fact the journey is just beginning. Should you need help refilling, cleaning or caring for your pen our team are happy to help. Should you require new refills or advice on how to fit them, we will have the answer. Join our Platinum Club to receive regular rewards.

 

Free Gift Wrapping

At The Pen Shop we are pleased to offer a free gift-wrapping service for most writing instruments and giftware items. These are delicately wrapped in our own stylish bespoke wrapping paper. Gift wrap messages are beautifully handwritten. Please note not all items can be gift wrapped, some items which come direct from our suppliers are are not available for gift wrap.

 

Engraving

We are thrilled to currently be offering engraving on all eligable writing instruments for a £10 engraving charge. All engraving is on the cap of the pen as to engrave on a barrel can lead to discolouring or tarnishing. Sadly not all pens can be engraved but we do indicate on each product page whether a pen is eligable for this service. We offer script or block lettering up to 15 characters (this includes spaces).

 

Secure Payment

We offer secure credit card transaction facilities supported by Sagepay. Credit card details are securely transmitted in encrypted form and then authenticated by NatWest Streamline Services.

 

No Quibble Returns Policy

If you are not satisfied with the order you have received from The Pen Shop for whatever reason, you may return it to us within 30 days of the date you received the goods.

 

Returns Policy

If you are not satisfied with the order you have received from The Pen Shop for whatever reason, you may return it to us within 30 days of the date you received the goods. We will exchange or refund any unused items returned to us, as sold, unused and in their original condition, with the sales invoice received with your order.

Refunds will be paid within 30 days of receipt of the returned order; refunds will be made using the same method as the payment was originally received.

 

Contact Us

You can contact The Pen Shop using any of the methods below, or by filling out our online form.

By Telephone Office Telephone: +44 (0)191 4870033

By Email Email: sales@penshop.co.uk

By Post Postal Address: The Pen Shop Ltd (T & G Allan Morpeth Ltd), 24 Newgate Street, Morpeth, Northumberland, NE61 1BA