Service Promise

Whether refills, replacements, nib repair or exchanges, we aim to give you unparalleled service as standard with every writing instrument from The Pen Shop.

Free Delivery

We offer Free UK mainland delivery on all orders over £20, with next day delivery available via courier at an additional charge. All orders over £170 are sent via a tracked courier. International deliveries are available from £8.50.

Free Gift-Wrapping

At The Pen Shop we are pleased to offer a free gift-wrapping service for selected products over £75 with our own stylish bespoke wrapping paper (displayed in right image). Gift wrap messages are beautifully handwritten. Please note not all items can be gift wrapped, items under £75 and Online Only items are not available for gift wrap.

Engraving

Prices for engraving are indicated on the site (as prices can vary). Montblanc pen engraving is free where the service is available for online website customers only.

Secure Payment

We offer secure credit card transaction facilities supported by Sagepay. Credit card details are securely transmitted in encrypted form and then authenticated by NatWest Streamline Services.

No Quibble Returns Policy

If you are not satisfied with the order you have received from The Pen Shop for whatever reason, you may return it to us within 30 days of the date you received the goods.

Independent Reviews

Real customers give real feedback. We ask all of our customers what they think, good or bad. So you can get good, honest feedback about our shop and service. eKomi is Europe’s largest independent provider of transaction-based customer reviews and ratings. Using the results from eKomi we can guarantee we have 99.9% customer satisfaction.

Returns Policy

If you are not satisfied with the order you have received from The Pen Shop for whatever reason, you may return it to us within 30 days of the date you received the goods. We will exchange or refund any unused items returned to us, as sold, unused and in their original condition, with the sales invoice received with your order.

Refunds will be paid within 30 days of receipt of the returned order; refunds will be made using the same method as the payment was originally received.

Contact Us

You can contact The Pen Shop using any of the methods below, or by filling out our online form.

By Telephone Office Telephone: +44 (0)191 4870033 Office Fax Line: +44 (0) 191 4979700

By Email Email: sales@penshop.co.uk

By Post Postal Address: T & G Allan Limited Allan House 5 Bamburgh Court, Team Valley, Tyne and Wear. NE11 0TX United Kingdom