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Contact us: +44 (0)113 526 5414

Service Promise

With a heritage of over 160 years, you can be sure that no one understands the world of pens quite like the people at The Pen Shop. A family-run business, we aim to provide you with unparalleled service as standard with every writing instrument you buy from us.

Whether you’re looking for new refills, replacements, nib repair or exchanges, we’re here to help – both in our stores and online.

The Pen Shop Price Match Promise

As Europe’s largest pen retailer with over 160 years’ of experience and expertise in finding the perfect pen to meet your needs, we’re happy to price match any high street retailer, pen specialist or authorised stockist without quibble.*

To claim please email us at [email protected] or call on 01135265413.

Price Match Guarantee

Shop with Confidence

If you’re unsure of exactly what you’re looking for, either for yourself or for a gift, our helpful Buyer’s Guide explores the different types of writing instrument we sell.

Our dedicated teams, both online and in store, are here to help you too.

Call into your nearest store, telephone 01135265414 or email us on [email protected], and we’ll ensure you find the perfect pen to meet your needs.

The Pen Shop Service Promise

Service That Lasts a Lifetime

As Europe’s largest pen retailer with over 160 years’ of experience and expertise in finding the perfect pen to meet your needs, we’re happy to price match any high street retailer, pen specialist or authorised stockist without quibble.*

To claim please email us at [email protected] or call on 01135265414.

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No Quibble Returns

We want you to love your purchase from The Pen Shop. If for any reason you are not satisfied, you can return it to us within 60 days of purchase. We will exchange or refund any unused items returned to us in perfect condition, together with the sales invoice.

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Free Delivery

We offer FREE tracked delivery on all orders over £20 and FREE tracked , next day delivery on all orders over £75. This applies to mainland UK deliveries, see all delivery options for full details and terms & conditions.

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Secure Payment

We offer secure credit card transaction facilities, supported by Sagepay. All credit card details are securely transmitted in encrypted form and then authenticated by NatWest Streamline Services.

Add Personalisation

Our engraving service is available on all items that carry our ‘Engrave Me’ icon on the product page.

You can find the full details of our engraving service here

Pen engraving service

*Please note that we are unable to price match items on either Amazon, eBay or any other reseller marketplace and any retailer outside the UK.

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