Reserve & Collect is a free service available in all of our stores giving customers the ability to reserve a product online and then collect in store. There are 19 Pen Shop stores throughout the United Kingdom including stores in London, Cardiff, Edinburgh, Birmingham, Belfast and Manchester. Please see our Store Locator for our full store list.
How to order with Reserve & Collect
Step 1. Click the 'Reserve and Collect' button on the product page and enter your postcode on the pop up to view that products availability at your nearest store. After entering your postcode you will see availability for that product at your nearest store location.
Step 2. To reserve this item please click on the store you wish to pick up the item. This will bring up the stores details including exact location on Google maps, their opening hours as well as their contact information.
Step 3. To make your reservation enter your email address and a telephone number in the boxes provided. Once you have done this click the ‘Reserve Now’ button to confirm your reservation.
Step 4. Wait for the store to confirm your reservation via email where they will update you on when the item will be ready to collect. We aim to contact customers within 4 working hours to confirm reservations.
Step 5. Once your reservation and collection times have been confirmed go to the store with your reservation details to pay for and collect the item.
How to Pay
You pay for your reserved item in the Pen Shop store when you collect it. The price paid is the price advertised online when the Reserve & Collect reservation was made.
When to Collect
The store will confirm your reservation via email and update on when the item will be ready to collect. We aim to have items available for collection within four working hours of reservation and the item will be held in store for the next seven days to collect when most convenient.
How to Collect
Please bring your Reserve & Collect reservation details with you, either on a printed copy of your confirmation email or on your smartphone.
Gift Wrap & Engraving
Unfortunately you cannot reserve any gift wrap or engraving on products through the Reserve & Collect service. This can be discussed directly with the store in question.
Reserving Multiple Items
If you would like more than one of a product you will need to place a reservation for every item required. If you are ordering in large quantities we recommend you either order online or speak to the shop directly if you need more than a couple of any one item.
Reserving Multi-Buy Items
Sadly the Multi-Buy offer on refills is an online only offer. This is not an offer available on the Reseve & Collect service in our stores.
Using Online Voucher Codes
Please note to take advantage of any online voucher codes, items must be ordered and paid for on www.penshop.co.uk as these will not be accepted in store.
Platinum Card Points
Pen Shop Platinum Card points can be earned in the same way as usual in line with the Terms and Conditions of the Platinum Card scheme.
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