Thank you for shopping at The Pen Shop. We would love to hear your feedback!

At The Pen Shop, we pride ourselves on providing the best possible service in our stores and appreciate feedback from our customers. We want you to have a great experience whenever you visit The Pen Shop and your feedback will help us to keep improving.

If you have shopped in one of our stores, you can give us feedback through The Pen Shop UK store customer satisfaction survey. As a thank you for completing our survey you will automatically be entered into our monthly prize draw for a £250 voucher from The Pen Shop. Please see our Terms and Conditions page for further information. 

Although your feedback is considered in our decision making process we cannot respond to you directly. If you feel you would like to discuss any issues relating to your visit please contact our Operations Manager David Titterington at or by phone on 0191 487 00 33.

Click Here for The Pen Shop UK store feedback survey.